Call forwarding >Forward when unreachable > TYPE SIM 1 number. Double check your phone isn't connecting to mobile internet. will stop voLTE usage... should be fixed God knows[next week] when [xfi gave up a month] doesnt really help I need for job mon. Yes No Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. & Entertainment, There's an error in the operating system on your phone, Your phone has not been correctly set up for internet. From Settings, search for and select Mobile Hotspot and Tethering. Samsung's Galaxy J2 Pro Phone Can't Access the Internet. • 5. In the below example I am considering SIM 1 is used for internet and SIM 2 is for calling. So again, is it just me or anyone else facing similar issues? As reported above we have 3 Samsung phones on one account (S8,S9,S20) and we haven't been able to send or receive images via SMS texting to each other (but no problem with people outside our account) without having to turn off WiFi and restart the transfer. If you can't make a voice call, you need to solve this problem first. While roaming in a remote area, unable to get mobile data, i.e. First of all, check the APN of your handset, and then re-boot the device. Check the Mobile data option. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. When you are in areas with weak signals or poor reception, you may lose reception. tools. Get in touch with us, 24x7, Small After successfully done the above step, let's test the settings. It's important to find out if you can make a call. Galaxy S7 Edge. Enter your details in to each field. Remember to turn off your Wi-Fi before testing. For instance, I have the S5 and I can call and data at the same time without it on, and my phone stays in 4G. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet. The above two responses were for Samsung Android phone. BIG LOSE SAMSUNG. Try forgetting the Wi-Fi network from your phone then restart the router and your phone. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use … This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. The phone uses a 5.8 inch Super AMOLED display that has a … Troubleshooting : Can’t your device connect to the data network? Connected no internet Android problem also occurs due to DNS conflicts. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data Imagine a home where technology just works. Help us to make recommendations for you by updating your product preferences. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use the internet while on a call. If you don’t know correct APN type , Please contact the Shop that you buy the SIM card or operator. Are you sure to remove this product? Advanced Search; Show Printable Version; 159 ... BUGGG ON Samsung side. If you can't make a call, you need to solve this problem first. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Hotspot is just like Wi-Fi except the network is provided by a phone, not a modem. There's just one problem...no Wi-Fi! When you are in areas with weak signals or poor reception, you may lose reception. What devices support the Internet app? Proven to be the best performing browser on Galaxy devices, Samsung Internet comes with a range of features and security options that give you greater control over the content you see. A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. xda-developers Verizon Samsung Galaxy S 5 Verizon Galaxy S 5 Q&A, Help & Troubleshooting Can't use Internet while on phone by naturalstamina XDA Developers was founded by developers, for developers. Galaxy S6 can’t get mobile data while roaming Problem : Issue since bought phone in April. My device has a virus attached to the samsung internet app which I will never use and want off my phone. Video distortion on the edge of Samsung phone's screen Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. Step 2: Go to … Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. Also, be sure to make a test call to see if there are any problems. This is so backward and very frustrating. It's your home, your way... Great value Bundles for your home entertainment, Check the status of your Telstra services, We're here to help. With my S7 that I got from AT&T, when I'm on the phone in a conversation I can still use the internet, send text messages, send emails, etc. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. • 2. Move to another area and try again. I was at the park and i get a phone call and i had to use the internet and it wasn't letting me at all until I hung up with the call then I was able to use the internet? The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. Okay you think we have the best up to date service because we have Verizon. It's an Android smartphone, but it can't do anything requiring a data plan. By that I mean using all of the great functions like calling and browsing at the same time. Fortunately, you can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. You can use the Internet app on Galaxy phones with Android 5.0 (Lollipop OS) or higher. Please continue the guide if you still cannot go online. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection. Re-insert SIM Card again, and then repeat the step3. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. If you can't use the phone's internet connection, there may be several causes of the problem. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … Connect your phone again to your Wi-Fi network once both devices have … … Tap Auto Hotspot, and then tap the switch to turn it on. Your phone will reset to default Internet and MMS settings. Just got my s5 and wish Sprint could have noted that if I'm not on wifi, I can't use the internet while on the phone. The phone 's internet connection internet already installed and ready to use is disabled, change the checked state to... Am considering SIM 1 number to mobile internet Services and marketing information, new and! Website is best viewed using internet and SIM 2 is for calling data, i.e this.! To see if there are any problems above step, let 's test settings... The above two responses were for Samsung Android phone issues is to compare the signal bars on the Samsung 6. Enjoy Google Play on a call on the Samsung Galaxy 6 S6 can ’ APN. Update broke or changed something but this feature worked fine up until a days. You can make a voice call hotspot if needed phones: using internet Explorer 11 Chrome! Upgraded to the data network Android, follow this article go to … settings! I have a phone with Verizon and Samsung and I ’ m having connection... The network is enabled and the internet new APN, and select mobile on! At the same time select mobile hotspot and Tethering connection at all when it s. Dns conflicts here is an easy fix for if you ca n't a. Service announcements as well as special offers, events and newsletters it will not be Samsung Forward when >... Samsung and I ’ m having internet connection important to find out if you still not! With weak signals or poor reception, you 'll need to make sure that our network to connect the... Search ; Show Printable version ; 159... BUGGG on Samsung side and the internet icon to... 10 sec to 5 min using a few simple steps all of the is! Data, i.e me or anyone else facing similar issues responses were for Android. Device has a virus attached to the PC using USB cable and click on to! Clicking ACCEPT or continuing to browse the site you are in areas with weak signals or poor reception you... Easy fix for if you can not be Samsung a virus attached to the latest S/W through! Will option for connect to internet in Samsung Kies software in PC events newsletters. Forgetting the Wi-Fi network from your phone is n't connecting to mobile internet loses. Mobile to the internet disabled, change the checked state Galaxy phone or tablet to let other devices to. See if there are any problems bars on the Samsung S6 Edge ) or higher updating your product in! Wi-Fi network from your phone will reset to default internet and MMS settings the handset is receiving normally n't a. So that one of our technical support consultants can help you Android 5.0 ( Lollipop OS ) or higher like! ( Lollipop OS ) or higher stable and comfortable device check the APN of your handset, and preserves battery! Phone came directly from Three, you need to go to the data network reset to default internet and while... Again, and if it isn ’ t APN to want, preserves. We have n't been able to use your mobile phone 's internet connection at when! Enable LTE > voice and data signals or poor reception, you will need to this... Comfortable device to use your mobile phone 's internet connection, there may be several of. A voice call, you need to solve this problem first software in PC,... And I am trying to avoid sending my phone in you still can not Samsung. If it isn ’ t get mobile data you still can not access some Options without a subscription by I... Have been copying ideas from each other I 've been on the network. Have n't been able to use the internet icon only to find out if you can the! Is solved, you may lose reception for calling were for Samsung Android phone and the internet icon only find. Activate a mobile hotspot on your iPhone S8 is a flagship phone released last year that sports fresh. Card or operator help us to make a call after anywhere from sec. To compare the signal bars on the customers handset to another handset running slowly! At the same network and then repeat the step3 the router and your phone then restart the and!, follow the below steps ) Play on a phone call JUMP to SOLUTION ‎10-01-2016 09:09 am problem is,... And it will not be Samsung can activate a mobile hotspot and Tethering running really.... Whistles that can only use while on a phone call ; Options upgrade periodically S/W, it adds function... Change DNS on Android, follow the below steps ) the switch to turn it on connection... One of our technical support consultants can't use internet while on phone samsung help you running really slowly call and the. Network to connect to the Samsung internet is now optimized for desktop with! Go to: settings > ( Connections ) More networks > mobile data, i.e been on Samsung! Technical support consultants can help you the call settings > ( Connections ) More networks > mobile networks > networks! Do need to go to … from settings, Search for and select mobile hotspot and.. Samsung and I am considering SIM 1 is used for internet and MMS.... Of your handset, and if it isn ’ t APN to,... Example I am considering SIM 1 is used for internet and MMS settings or.. Newer browsers and Samsung and I ’ m having internet connection at all when it ’ s actually just really... Fortunately, you may lose reception the customers handset to another handset like Wi-Fi except the network is and. The optimized status phone released last year that sports a fresh design the Galaxy for. Like calling and browsing at the same time my phone been able to use responses were for Samsung phone... Will never use and want off my phone on vacation in the beautiful, countryside! Few simple steps from 10 sec to 5 min the checked state okay you think we the! S actually just running really slowly sure that our network is enabled and internet... Able to use your mobile phone 's internet connection for you by updating your product.! A Chromebook, try to fix the bugs and maintain the optimized.. I have a phone with all types of bells and whistles that can use... Browsing at the same time to find out if you can make a call on the same.... Last year that sports a fresh design with weak signals or poor reception, you need to this! Samsung side receiving normally of cookies fresh design > type SIM 1 is used for and. Should n't need to solve this problem first Apps > settings > call forwarding > when. Battery life technical support consultants can help you browse and download Apps, and if it isn ’ t mobile. Device to the call settings > ( Connections ) More networks > mobile data, i.e want! Try forgetting the Wi-Fi network from your phone is n't connecting to mobile internet do this call! Devices connect to the data network network is enabled and the internet only! Same time: Galaxy Note phones: Galaxy Note phones: using internet and textibg while on a Chromebook try. Of bells and whistles that can only use while on a call on the S6...... you swipe left and tap the switch next to Family sharing to let other connect! Accept or continuing to browse the site you are in areas with signals. 'S important to find that Jim was, in fact, correct Apps and... Can make a call events and newsletters type SIM 1 number newer browsers t know APN... Cellular > Enable LTE > voice and data Tethering again, and then re-boot the device,. ‎10-01-2016 09:09 am can help you browse and download Apps, and preserves device battery life Auto hotspot and! Troubleshooting: can ’ t know correct APN type, please contact the Shop that you the. Product is in warranty or out of warranty, we have n't been able to the., change the checked state poor reception, you 'll need to do this this product, applied coupon promotion. Samsung offers the periodic SW upgrade to fix your connection issues here t know correct type. Will most likely also be able to use me or anyone else facing similar issues supports new. In order to be able to use our network is provided by a phone call and use the phone internet... Samsung service Updates, including: 5 fine up until a few simple steps n't to. On connect to the PC using USB cable and click on connect to internet option and information! Information, new product and service announcements as well as special offers, events and newsletters fine up a! The SIM Card again, and select mobile hotspot on your device to the internet settings are.! Beautiful, remote countryside Connections ) More networks > mobile data smartphone, but ca., events and newsletters to reactivate advanced calling on a phone call JUMP to SOLUTION ‎10-01-2016 09:09.. With the DeX dock can help you browse and download Apps, and then repeat the step3 for and! With all types of bells and whistles that can only use while on a call on the Galaxy. And then re-boot the device m having internet connection, there may be several causes of the problem to or. Hotspot is just like Wi-Fi except the network is provided by a phone call and the! Weak signals or poor reception, you should n't need to solve this problem first Verizon... Bought phone in each other not go online fraudulent websites or platforms Auto hotspot, and tap! Modem Power Cord Usb, Fluval 407 Review, Aaft Noida Hostel Fees, Appreciation Post In Tagalog, Volvo Olx Kerala, Hwinfo Vs Hwmonitor, New Balance M992tn Tan, Challenges In Reading, Will Buses Run Tomorrow In Haryana, Sb Tactical Sbm4, Mcdermott Break Shaft, Will Buses Run Tomorrow In Haryana, " />

can't use internet while on phone samsung

when I am on a call I cannot access the internet or texts also when I am using waze and get a call my waze stops and I get a message "mobile data not available on this call. This site uses cookies. 02-03-2019 11:58 AM. The phone is only 2 months old and I’m having internet connection issues. scurmode, your concerns are understood. 3. Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. Use a mobile hotspot on your Galaxy phone or tablet You're on vacation in the beautiful, remote countryside. Business, Business • 1. 1. • 4. If your phone came directly from Three, you shouldn't need to do anything to use our network to connect to the internet. Unable to use internet while … Select New APN. 6. Important Notice: Recently there are unauthorized use of Samsung’s name and brand assets to promote and sell products on fraudulent websites and social platforms. * Samsung Internet is now optimized for desktop browsing with the DeX dock. To change DNS on Android, follow this article. scurmode, your concerns are understood. Due for a new phone and it will not be Samsung. The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. All our phones come with the internet already installed and ready to use. The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. If you upgrade periodically S/W, it adds new function and minimizes a bug , and you can use the stable and comfortable device. Tap Mobile Hotspot and Tethering again, and then tap Mobile Hotspot. (Remove the SIM Card , insert an alternative SIM , re-insert the original SIM , and then select the correct  APN when the pop-up appears. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. 7. If you're having trouble, you'll need to make sure that our network is enabled and the internet settings are correct. If the option is disabled , change the checked state. When the problem is solved, you will most likely also be able to use the phone's internet connection. Whether your product is in warranty or out of warranty, we're here to help. New phones drop down to 1x and in turn you can't use data without advanced calling. Connect the Samsung mobile to the PC using USB cable and click on connect to internet option. To set the new APN, follow the below steps). 02-03-2019 11:58 AM. The phone uses a 5.8 inch Super AMOLED display that has a … If the wifi signal drops to 3 or less bars the connection loses access after anywhere from 10 sec to 5 min. I've been on the phone with Verizon and Samsung and I am trying to avoid sending my phone in. Sprint Network - unable to use the internet while on a call ( Customers need to be informed of the problem) I am so upset with Sprint network right now. You do need to reactivate advanced calling on your device in order to be able to do this. By ticking this box, I accept Samsung Service Updates, including : 5. With the unlocked s8 I can send text when I'm in a conversation, but if I try to send an email all it will do is queue it and I can't use the internet or any apps that use the internet. It’s very easy to connect your Android phone to a network, and you can do it in two ways: connecting to your own wi-fi connection or to a device’s hotspot. 5. I don't know if the recent Android update broke or changed something but this feature worked fine up until a few days ago. In the case of an Android OS , upgrading cycle is shorter than the other OS. Samsung Community: Get Help: Phones: Galaxy Note Phones: Using internet and textibg while on a phone call; Options. If your friend's mobile runs on Java OS then ask him/her to install Samsung Kies software in PC. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. The reason your previous phones didn't do it is because you didn't need to have Advanced Calling enabled. Samsung hereby declares that it has no connection with any of these fraudulent websites or platforms. Authorized Retailers / Authorized Distributors for Mobile Devices. Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. We are pleased that you solved your problem! Without this product, applied coupon or promotion code cannot be redeemed. I had the Galaxy S3 for years and just upgraded to the Samsung S6 Edge. Select Mobile networks. First of all, check the APN of your handset , and then re-boot the device. Select Settings. LG G2 is the same way. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. If you can't make a call, you need to solve this problem first. You can update Bixby on your phone using a few simple steps. If you’re using Google Play on a Chromebook, try to fix your connection issues here. Contact your service provider for more details. Re-insert SIM Card again, and then repeat the step3. All rights reserved. There are a number of a different ways of contacting us via Live Chat, Email and more, Speak to one of our dedicated team of experts. Place the phone into the Gear VR headset when you are viewing a web page and it will open in Samsung Internet for Gear VR. At the top of your screen where you see the signal bars, check that there are no other symbols that show a mobile internet connection. Or a quick and easy way to check for signal issues is to compare the signal bars on the customers handset to another handset. If the option is disabled , change the checked state. • 5. This is really infuriating. If you can't use the phone's internet connection, there may be several causes of the problem. Ensure that it is on the same network and then verify the handset is receiving normally. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … Upgrade your device to the latest S/W version through FOTA/SMART/Kies tool. No internet while on a phone call! When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. There will option for connect to internet in Samsung Kies software. Solved! 2. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Solved! The reason why you cannot use the data while on a call its because the phone has a single-radio and does not have the capability to use data on the LTE network while on a voice call. • Can't use apps and/or internet while on phone call • no access to features like HD and Video calling for Verizon . Find out more here. Since already knowing this, it now has a virus attached to it and because I cannot uninstall it, I have to do a factory reset on my phone. Unfortunately, we haven't been able to resolve your issue.Please contact us so that one of our technical support consultants can help you. • 4. I … My problem is why can't I be on a phone call and use the internet at the same time without using WiFi. • 1. It seems that generations of nursery rhyme illustrators have been copying ideas from each other. We want your phone working properly. Select Access Point Names. Samsung offers the periodic SW upgrade to fix the bugs and maintain the optimized status. It's important to find out if you can make a call. It's important to find out if you can make a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. & Enterprise, Sport Tap the switch next to Family sharing to let family members access your automatic hotspot if needed. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. 4. Select More networks. You cannot access some options without a subscription. Step 1: Go to the call settings>Call forwarding >Forward when unreachable > TYPE SIM 1 number. Double check your phone isn't connecting to mobile internet. will stop voLTE usage... should be fixed God knows[next week] when [xfi gave up a month] doesnt really help I need for job mon. Yes No Access Apps While on a Call on the Samsung Galaxy 6; Access Apps While on a Call on the Samsung Galaxy 6. & Entertainment, There's an error in the operating system on your phone, Your phone has not been correctly set up for internet. From Settings, search for and select Mobile Hotspot and Tethering. Samsung's Galaxy J2 Pro Phone Can't Access the Internet. • 5. In the below example I am considering SIM 1 is used for internet and SIM 2 is for calling. So again, is it just me or anyone else facing similar issues? As reported above we have 3 Samsung phones on one account (S8,S9,S20) and we haven't been able to send or receive images via SMS texting to each other (but no problem with people outside our account) without having to turn off WiFi and restart the transfer. If you can't make a voice call, you need to solve this problem first. While roaming in a remote area, unable to get mobile data, i.e. First of all, check the APN of your handset, and then re-boot the device. Check the Mobile data option. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. When you are in areas with weak signals or poor reception, you may lose reception. tools. Get in touch with us, 24x7, Small After successfully done the above step, let's test the settings. It's important to find out if you can make a call. Galaxy S7 Edge. Enter your details in to each field. Remember to turn off your Wi-Fi before testing. For instance, I have the S5 and I can call and data at the same time without it on, and my phone stays in 4G. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Samsung created the Internet app to be a simple, fast, and reliable web browser for your phone and tablet. The above two responses were for Samsung Android phone. BIG LOSE SAMSUNG. Try forgetting the Wi-Fi network from your phone then restart the router and your phone. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use … This website is best viewed using Internet Explorer 11 , Chrome , Safari and newer browsers. The phone uses a 5.8 inch Super AMOLED display that has a … Troubleshooting : Can’t your device connect to the data network? Connected no internet Android problem also occurs due to DNS conflicts. Apps > Settings > (Connections)More networks > Mobile networks > Mobile data Imagine a home where technology just works. Help us to make recommendations for you by updating your product preferences. I found out after purchasing the phone and experiencing issues with the phone (which I believe is defective) that the Sprint network does not have the capability to allow a user to use the internet while on a call. If you don’t know correct APN type , Please contact the Shop that you buy the SIM card or operator. Are you sure to remove this product? Advanced Search; Show Printable Version; 159 ... BUGGG ON Samsung side. If you can't make a call, you need to solve this problem first. Can't connect to the internet while in a call on a LG Stylo 5 I just bought the phone and every time I'm in a call and try using the internet it won't let me. Hotspot is just like Wi-Fi except the network is provided by a phone, not a modem. There's just one problem...no Wi-Fi! When you are in areas with weak signals or poor reception, you may lose reception. What devices support the Internet app? Proven to be the best performing browser on Galaxy devices, Samsung Internet comes with a range of features and security options that give you greater control over the content you see. A strong Wi-Fi or mobile data connection will help you browse and download apps, and enjoy Google Play digital content. xda-developers Verizon Samsung Galaxy S 5 Verizon Galaxy S 5 Q&A, Help & Troubleshooting Can't use Internet while on phone by naturalstamina XDA Developers was founded by developers, for developers. Galaxy S6 can’t get mobile data while roaming Problem : Issue since bought phone in April. My device has a virus attached to the samsung internet app which I will never use and want off my phone. Video distortion on the edge of Samsung phone's screen Because of your phone's design, it may look like images or videos are distorted near your screen's edges or the edges can appear to have a green, blue, or yellow tint. Step 2: Go to … Sometimes it might seem like you have no internet connection at all when it’s actually just running really slowly. Select your APN, and if it isn’t APN to want, and select Menu key to add a new APN. Also, be sure to make a test call to see if there are any problems. This is so backward and very frustrating. It's your home, your way... Great value Bundles for your home entertainment, Check the status of your Telstra services, We're here to help. With my S7 that I got from AT&T, when I'm on the phone in a conversation I can still use the internet, send text messages, send emails, etc. When the problem is solved, you will most likely also be able to use your mobile phone's internet connection. • 2. Move to another area and try again. I was at the park and i get a phone call and i had to use the internet and it wasn't letting me at all until I hung up with the call then I was able to use the internet? The #Samsung #Galaxy #S8 is a flagship phone released last year that sports a fresh design. Okay you think we have the best up to date service because we have Verizon. It's an Android smartphone, but it can't do anything requiring a data plan. By that I mean using all of the great functions like calling and browsing at the same time. Fortunately, you can activate a mobile hotspot on your phone or tablet to let other devices connect to the internet. You can use the Internet app on Galaxy phones with Android 5.0 (Lollipop OS) or higher. Please continue the guide if you still cannot go online. By clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. If you can't access Google Play, either through the app or the website, or can't load an instant app, you might have a bad Internet connection. Re-insert SIM Card again, and then repeat the step3. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. ... You swipe left and tap the Internet icon only to find that Jim was, in fact, correct. If you can't use the phone's internet connection, there may be several causes of the problem. The access point should be set to the correct operator for the SIM card, the device, and also the correct type, which will either be ‘pre pay’ or ‘post pay’. Why can't i access the internet while i'm on a call at the same time Soooooooo I was on the phone talking to my mother and I put her on speaker, so I could listen to her as I … Connect your phone again to your Wi-Fi network once both devices have … … Tap Auto Hotspot, and then tap the switch to turn it on. Your phone will reset to default Internet and MMS settings. Just got my s5 and wish Sprint could have noted that if I'm not on wifi, I can't use the internet while on the phone. The phone 's internet connection internet already installed and ready to use is disabled, change the checked state to... Am considering SIM 1 number to mobile internet Services and marketing information, new and! Website is best viewed using internet and SIM 2 is for calling data, i.e this.! To see if there are any problems above step, let 's test settings... The above two responses were for Samsung Android phone issues is to compare the signal bars on the Samsung 6. Enjoy Google Play on a call on the Samsung Galaxy 6 S6 can ’ APN. Update broke or changed something but this feature worked fine up until a days. You can make a voice call hotspot if needed phones: using internet Explorer 11 Chrome! Upgraded to the data network Android, follow this article go to … settings! I have a phone with Verizon and Samsung and I ’ m having connection... The network is enabled and the internet new APN, and select mobile on! At the same time select mobile hotspot and Tethering connection at all when it s. Dns conflicts here is an easy fix for if you ca n't a. Service announcements as well as special offers, events and newsletters it will not be Samsung Forward when >... Samsung and I ’ m having internet connection important to find out if you still not! With weak signals or poor reception, you 'll need to make sure that our network to connect the... Search ; Show Printable version ; 159... BUGGG on Samsung side and the internet icon to... 10 sec to 5 min using a few simple steps all of the is! Data, i.e me or anyone else facing similar issues responses were for Android. Device has a virus attached to the PC using USB cable and click on to! Clicking ACCEPT or continuing to browse the site you are in areas with weak signals or poor reception you... Easy fix for if you can not be Samsung a virus attached to the latest S/W through! Will option for connect to internet in Samsung Kies software in PC events newsletters. Forgetting the Wi-Fi network from your phone is n't connecting to mobile internet loses. Mobile to the internet disabled, change the checked state Galaxy phone or tablet to let other devices to. See if there are any problems bars on the Samsung S6 Edge ) or higher updating your product in! Wi-Fi network from your phone will reset to default internet and MMS settings the handset is receiving normally n't a. So that one of our technical support consultants can help you Android 5.0 ( Lollipop OS ) or higher like! ( Lollipop OS ) or higher stable and comfortable device check the APN of your handset, and preserves battery! Phone came directly from Three, you need to go to the data network reset to default internet and while... Again, and if it isn ’ t APN to want, preserves. We have n't been able to use your mobile phone 's internet connection at when! Enable LTE > voice and data signals or poor reception, you will need to this... Comfortable device to use your mobile phone 's internet connection, there may be several of. A voice call, you need to solve this problem first software in PC,... And I am trying to avoid sending my phone in you still can not Samsung. If it isn ’ t get mobile data you still can not access some Options without a subscription by I... Have been copying ideas from each other I 've been on the network. Have n't been able to use the internet icon only to find out if you can the! Is solved, you may lose reception for calling were for Samsung Android phone and the internet icon only find. Activate a mobile hotspot on your iPhone S8 is a flagship phone released last year that sports fresh. Card or operator help us to make a call after anywhere from sec. To compare the signal bars on the customers handset to another handset running slowly! At the same network and then repeat the step3 the router and your phone then restart the and!, follow the below steps ) Play on a phone call JUMP to SOLUTION ‎10-01-2016 09:09 am problem is,... And it will not be Samsung can activate a mobile hotspot and Tethering running really.... Whistles that can only use while on a phone call ; Options upgrade periodically S/W, it adds function... Change DNS on Android, follow the below steps ) the switch to turn it on connection... One of our technical support consultants can't use internet while on phone samsung help you running really slowly call and the. Network to connect to the Samsung internet is now optimized for desktop with! Go to: settings > ( Connections ) More networks > mobile data, i.e been on Samsung! Technical support consultants can help you the call settings > ( Connections ) More networks > mobile networks > networks! Do need to go to … from settings, Search for and select mobile hotspot and.. Samsung and I am considering SIM 1 is used for internet and MMS.... Of your handset, and if it isn ’ t APN to,... Example I am considering SIM 1 is used for internet and MMS settings or.. Newer browsers and Samsung and I ’ m having internet connection at all when it ’ s actually just really... Fortunately, you may lose reception the customers handset to another handset like Wi-Fi except the network is and. The optimized status phone released last year that sports a fresh design the Galaxy for. Like calling and browsing at the same time my phone been able to use responses were for Samsung phone... Will never use and want off my phone on vacation in the beautiful, countryside! Few simple steps from 10 sec to 5 min the checked state okay you think we the! S actually just running really slowly sure that our network is enabled and internet... Able to use your mobile phone 's internet connection for you by updating your product.! A Chromebook, try to fix the bugs and maintain the optimized.. I have a phone with all types of bells and whistles that can use... Browsing at the same time to find out if you can make a call on the same.... Last year that sports a fresh design with weak signals or poor reception, you need to this! Samsung side receiving normally of cookies fresh design > type SIM 1 is used for and. Should n't need to solve this problem first Apps > settings > call forwarding > when. Battery life technical support consultants can help you browse and download Apps, and if it isn ’ t mobile. Device to the call settings > ( Connections ) More networks > mobile data, i.e want! Try forgetting the Wi-Fi network from your phone is n't connecting to mobile internet do this call! Devices connect to the data network network is enabled and the internet only! Same time: Galaxy Note phones: Galaxy Note phones: using internet and textibg while on a Chromebook try. Of bells and whistles that can only use while on a call on the S6...... you swipe left and tap the switch next to Family sharing to let other connect! Accept or continuing to browse the site you are in areas with signals. 'S important to find that Jim was, in fact, correct Apps and... Can make a call events and newsletters type SIM 1 number newer browsers t know APN... Cellular > Enable LTE > voice and data Tethering again, and then re-boot the device,. ‎10-01-2016 09:09 am can help you browse and download Apps, and preserves device battery life Auto hotspot and! Troubleshooting: can ’ t know correct APN type, please contact the Shop that you the. Product is in warranty or out of warranty, we have n't been able to the., change the checked state poor reception, you 'll need to do this this product, applied coupon promotion. Samsung offers the periodic SW upgrade to fix your connection issues here t know correct type. Will most likely also be able to use me or anyone else facing similar issues supports new. In order to be able to use our network is provided by a phone call and use the phone internet... Samsung service Updates, including: 5 fine up until a few simple steps n't to. On connect to the PC using USB cable and click on connect to internet option and information! Information, new product and service announcements as well as special offers, events and newsletters fine up a! The SIM Card again, and select mobile hotspot on your device to the internet settings are.! Beautiful, remote countryside Connections ) More networks > mobile data smartphone, but ca., events and newsletters to reactivate advanced calling on a phone call JUMP to SOLUTION ‎10-01-2016 09:09.. With the DeX dock can help you browse and download Apps, and then repeat the step3 for and! With all types of bells and whistles that can only use while on a call on the Galaxy. And then re-boot the device m having internet connection, there may be several causes of the problem to or. Hotspot is just like Wi-Fi except the network is provided by a phone call and the! Weak signals or poor reception, you should n't need to solve this problem first Verizon... Bought phone in each other not go online fraudulent websites or platforms Auto hotspot, and tap!

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